Restaurant General Manager
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| Job Type | Permanent |
| Area | Burnley, United Kingdom |
| Sector | Hospitality |
| Salary | £39,750 |
| Start Date | ASAP |
| Job Ref | bh-512 |
| Job Views | 124 |
- Description
- Role: Restaurant General Manager
Contracted Hours: 45
Shift details: Typical shifts as to be expected.
We are looking for an experienced and dedicated Restaurant General Manager to oversee the overall operations of the Restaurant. The ideal candidate will have a strong background in the hotel and/or restaurant industry and a passion for delivering exceptional customer experiences. As the restaurant GM, you will be responsible for ensuring the restaurant's profitability, managing the staff, and maintaining the highest standards of quality and service.
The Restaurant is undergoing major refurbishment, due to be completed in 2024, and will boast a stunning 200-seater restaurant and cocktail bar catering to guests of spa, hotel, and local residents.
Responsibilities:
- Provide strong leadership to the restaurant team, setting clear expectations and fostering a positive work environment.
- Oversee all aspects of restaurant operations, including staffing, scheduling, inventory management, and quality control.
- Develop and implement operational policies and procedures to enhance efficiency and guest satisfaction.
- Ensure exceptional customer service standards are consistently met or exceeded.
- Handle customer feedback and complaints with professionalism and resolve issues to the satisfaction of guests.
- Implement strategies to enhance the overall dining experience and guest loyalty.
- Recruit, train, and mentor front-of-house restaurant and bar staff.
- Conduct performance evaluations, provide feedback, and support staff development.
- Foster teamwork and a positive work culture among employees.
- Maintain the highest standards of quality, presentation, and safety.
- Regularly inspect the restaurant to ensure cleanliness, organisation, and adherence to health and safety regulations.
- Collaborate with marketing teams to plan and execute marketing initiatives and promotions.
- Engage with the local community to build the restaurant's reputation and attract new customers.
- Monitor industry trends and competition to identify opportunities for growth.
- Proven experience as a Restaurant Manager, General Manager, or similar in the restaurant and/or hotel industry, preferably in a high-volume setting.
- Exceptional leadership, communication, and interpersonal skills.
- Proficiency in restaurant management software and POS systems.
- Knowledge of food safety and sanitation regulations.
- Ability to work under pressure and adapt to a fast-paced environment.
Benefits:
• Gym membership
• Share of restaurant gratuities in addition to salary
• Free onsite parking
• 28 days holiday pay
• Company sick pay
• Up to five extra days holiday pay with length of service
• Long service bonuses
• Other staff perks
Company:
a 2AA Rosette Restaurant and cocktail bar located within a luxury Hotel in 100 acres of countryside affording spectacular views of Pendle Hill and the rolling hills. An eclectic mix of modern and retro makes for a stunning dining experience offering delicious and creative food and cocktails
