• 5 Red Star 49 Room Hotel with a 3AA Rosette Restaurant
• Day Guest Relations Manager
• £23,000 plus tips
• Located within 300 acres of beautiful parkland
• 45 hours per week

Company Details

• A wonderful ultra-high-profile client set within 300 acres of stunning Parklands; this site is the perfect place for an individual to settle into a rewarding career.
• This Unbelievable looking 49 room venue is very much a high-end luxury property offering exclusive guests the perfect experience. The property has been the setting for various well-known films in the past due to its breath-taking visual presence and surrounding views. This is very much an opportunity not to be missed if you are interested in secure, long lasting, future proof career development.

Role and Responsibilities

• Management presence at both reception desks
• Attend to all guest enquiries, requests and complaints promptly
• Liaise with the Reception Manager or Senior Management
• Conduct show rounds when required
• Have a working knowledge of all Front of House related systems and equipment, Opera and Concept
• Assist with the training of all Reception staff and monitor performance
• Provide an efficient and professional service at all times and deal with guest enquiries or complaints either by fax, telephone, letter or in person
• Be aware of and adhere to health and safety procedures
• Work to a rota set by your head of department including Night Shift cover when required and to understand that this will be in accordance with business demands
• Any other reasonable tasks allocated by the Reception Manager or any Senior Management

The Ideal Candidate

• Knowledge of Standards, quality presentation, service and products and local health and safety standards
• Respond appropriately to guests needs during hours of operation
• Ability to monitor and control costs
• Display comprehensive computer skills including Microsoft Word and Excel
• Ability to assess quality control and adherence to service standards
• Ability to clearly define productivity standards with quality requirements and methods needed to obtain them

Why You Should Apply

• The chance to work with a high prestige fantastic company
• Excellent career development and progression opportunities
• Great salary package for the role
• Vibrant and cooperative team to work with
• Stunning location